Privacy Policy
Last updated: 19 September 2026
PureTest Peptides operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. These are referred to in this Privacy Policy as the “Services”.
Our online store uses WordPress and WooCommerce software hosted by Hostinger. The hosting, payment, Google, email and chat services connected to our store are described below.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase through puretestpeptides.com, or when you otherwise communicate with us.
Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood how your personal information is collected, used, and disclosed as described in this Privacy Policy.
Contact Details
PureTest Peptides
Website: puretestpeptides.com
Customer support and privacy enquiries: help@puretestpeptides.com
Customer support hours: Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays
For the purpose of applicable data protection laws, PureTest Peptides is the data controller of your personal information.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.
Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our website and Services, we may collect or process the following types of personal information:
Contact details, including your name, billing address, shipping address, phone number, and email address.
Financial and payment-related information, including payment method, payment confirmation, transaction details, and other payment-related details. Full card details are processed securely by payment providers and are not stored by us.
Account information, including your username, password, preferences, settings, and account details if you create an account.
Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
Communications with us, including information you provide when contacting customer support or sending us an enquiry.
Device information, including information about your device, browser, network connection, IP address, and other online identifiers.
Usage information, including how and when you interact with our website, pages, products, features, and Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, place an order, contact us, subscribe to emails, or otherwise provide information through our website.
Automatically through our website, including from your device when you visit or use our Services, and through cookies or similar technologies.
From service providers that help us operate our store, including Hostinger, Technio and its payment-processing partners, delivery providers, and the Google services described below. This may include payment confirmations, delivery updates and advertising-performance information.
From business partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
To Provide, Tailor, and Improve the Services
We use your personal information to operate our store and provide the Services to you. This includes processing payments, fulfilling orders, arranging delivery, managing your account, remembering your preferences, handling returns or cancellations, sending order updates, and providing customer support.
We may also use your information to improve our website, product presentation, customer experience, and store operations.
Marketing and Advertising
Where permitted by law, we may use your personal information for marketing and promotional purposes.
This may include sending marketing emails, showing online advertisements, measuring advertising performance, or personalising content based on your activity on our website.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at help@puretestpeptides.com.
Security and Fraud Prevention
We use personal information to help provide a secure shopping experience, authenticate accounts, detect and prevent fraud, investigate suspicious activity, protect our website, and reduce the risk of misuse or illegal activity.
If you create an account, you are responsible for keeping your login details secure. We recommend that you do not share your username, password, or account access details with anyone else.
Communicating With You
We use your personal information to respond to enquiries, provide customer support, send order-related messages, resolve delivery or payment issues, and maintain our relationship with you as a customer.
Legal and Compliance Reasons
We may use personal information to comply with applicable laws, respond to valid legal requests, keep business and tax records, enforce our policies, investigate potential violations, and protect our rights or the rights of others.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business, operational, legal, or compliance purposes.
This may include disclosure:
To our hosting, payment, email, delivery and other service providers where needed to operate the store, process payments, fulfil orders, provide customer support, maintain security and measure advertising. The main connected services and their purposes are explained below.
To delivery companies and couriers so that your order can be delivered.
To payment processors so that payments can be securely processed.
To business and marketing partners, where permitted by law, to help provide marketing services, advertising, or promotional communications.
When you direct us, request us, or consent to us sharing information with a third party.
With our affiliates or within our corporate group, if applicable.
In connection with a business transaction, such as a merger, sale, restructuring, or transfer of business assets.
Where required to comply with legal obligations, respond to lawful requests, enforce our terms or policies, protect our Services, or protect the rights, safety, and property of PureTest Peptides, our customers, or others.
We do not sell your personal information.
Our Store and Connected Services
WordPress, WooCommerce and Hostinger
Our store uses WordPress and WooCommerce software hosted by Hostinger. Account, contact, billing, delivery and order information is processed through our store and hosting infrastructure to operate the website and fulfil orders. Technical information, such as IP addresses and server logs, may also be processed to maintain the site and its security. See Hostinger’s Privacy Policy.
Technio Payments
When you pay through Technio, our store sends your name, email address, telephone number where provided, billing address, order reference, product and quantity details, amount and currency to create and process your payment. Technio and its payment-processing partners handle payment information through a provider-hosted payment interface. Our store receives payment status and transaction references to manage your order and any related refund. We do not store full card numbers or card security codes in our store. You can contact us for information about the provider handling your payment.
Google Product Listings and Advertising
Google for WooCommerce connects our store to Google Merchant Center and Google Ads. It sends product catalogue and store information, such as product descriptions, images, prices, availability and delivery information, to support product listings and advertising. The connection also uses WooCommerce/Automattic services to support these integrations; see Automattic’s Privacy Policy.
Google Ads conversion tracking helps measure purchases resulting from advertising. Depending on your consent choices and the tracking configuration, Google may receive page URLs, IP addresses, advertising identifiers and purchase-event details such as transaction reference, products, value and currency. Your cookie choices are communicated to Google’s consent system. Rejecting advertising cookies restricts cookie-based advertising measurement, but Google’s consent mode may still send limited measurement signals without advertising cookies. You can change your choices using Consent Preferences on our website.
For more information, see Google’s Privacy Policy and How Google uses information from sites or apps that use its services.
Google Search Console
We use Google Search Console to monitor the website’s indexing and aggregated search performance, including search queries, impressions and clicks. This helps us understand how our pages appear in Google Search.
Customer Email
Our support mailbox uses Gmail through Google Workspace. Google’s email services process sender and recipient details, message contents and attachments so that we can receive, store and respond to your enquiries. Our contact form sends your submitted contact details and message to our support mailbox. Please do not send passwords, full card details or sensitive medical information through the contact form or email.
Tidio Chat and Automatic Replies
We use Tidio to provide live customer support and preset answers to common store questions. Chat messages and information you provide, such as your name, email address and order reference, are processed and stored in Tidio so that we can respond and follow up on your enquiry. Tidio may also process technical information such as your IP address, browser, device and chat-session identifiers to operate the service.
Please do not send passwords, full payment-card details or sensitive medical information through chat. The retention and privacy-rights sections of this policy also apply to chat information. For requests concerning your chat data, contact help@puretestpeptides.com. See Tidio’s Privacy Policy for information about its processing.
Cookie Preferences
We use the CookieYes WordPress plugin to record cookie preferences in your browser. Details of cookies and your choices are set out in our Cookie Policy and the Cookies and Similar Technologies section below.
Third-Party Websites and Links
Our website may include links to third-party websites, services, or online platforms.
If you follow a link to a third-party website, you should review that website’s privacy policy, cookie policy, and terms of use.
PureTest Peptides is not responsible for the privacy practices, security, content, accuracy, or reliability of third-party websites or services.
Children’s Data
Our Services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at help@puretestpeptides.com so that we can review and take appropriate action.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable law.
Security and Retention of Your Information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no website, online store, or electronic transmission can be guaranteed to be completely secure. You should avoid sending sensitive or confidential information through unsecured channels.
How long we keep your personal information depends on the reason it was collected and whether we need it to provide Services, maintain your account, complete orders, comply with legal obligations, resolve disputes, prevent fraud, or enforce our policies.
Your Rights and Choices
Depending on where you live, you may have certain rights in relation to your personal information. These rights may include:
The right to access or know what personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of certain personal information.
The right to request a copy of your personal information.
The right to request that your personal information be transferred to another party, where applicable.
The right to object to certain processing of your personal information.
The right to request restriction of certain processing.
The right to withdraw consent where we rely on consent to process your personal information.
These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before responding to a request.
To exercise your rights, contact us at:
We will respond to valid requests within the timeframe required by applicable law.
Managing Communication Preferences
If you receive promotional emails from us, you may opt out at any time by using the unsubscribe link in our emails or by contacting us.
Even if you opt out of marketing emails, we may still send you non-promotional messages, such as order confirmations, payment updates, delivery updates, account notices, or customer service messages.
UK and EEA Privacy Rights
If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws.
These may include the right to object to processing, request restriction of processing, withdraw consent, request access to your data, request correction, request deletion, and lodge a complaint with a data protection authority.
If you withdraw consent, this will not affect the lawfulness of any processing based on your consent before it was withdrawn.
Complaints
If you have a complaint about how we process your personal information, please contact us first at:
We will review your complaint and respond as soon as reasonably possible.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Our hosting, payment, email, chat and Google service providers may process personal information in countries outside the United Kingdom. Processing locations and transfer arrangements vary by provider and service.
International transfers are subject to applicable data protection requirements. The linked provider privacy information explains their international processing arrangements. Contact help@puretestpeptides.com for further information about transfers and any applicable safeguards relating to your information.
Cookies and Similar Technologies
Our store uses necessary cookies for functions such as your shopping basket, checkout session, account access and remembering cookie preferences. Advertising cookies support Google Ads measurement and are controlled through your consent choices.
You can select Accept All, Reject All or Customise in the cookie banner, and reopen Consent Preferences at any time to change or withdraw your choices. The preference panel provides information about the listed cookies and their duration. Rejecting optional cookies does not prevent you from shopping with us. Blocking necessary cookies in your browser may affect the basket, checkout or account functions.
CookieYes records your preferences using the cookieyes-consent cookie, currently set to expire after 29 days. The advertising cookie _gcl_au, where permitted by your choices, is listed with a duration of 90 days. Cookies may be renewed when the relevant service is used. The Google section above explains how consent-mode measurement signals may operate when advertising cookies are rejected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we update this policy, we will post the revised version on this website and update the “Last updated” date.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact us by email:
Website: puretestpeptides.com
Customer support hours: Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays.
For the purpose of applicable data protection laws, PureTest Peptides is the data controller of your personal information.